Terms & Conditions
Thelonto (hereinafter “Thelonto” or “we” or “us” or “our”), which operates the online shop www.thelonto.com is the trading name of Panagiotis Giannakoulis Apostolou, a company registered in Greece. The company’s address is 26, Potie St., 73132, Chania, Greece. Our VAT number is 127732656 (Tax Office of Chania). You can contact Thelonto at +30 28210 54602 and info@thelonto.com. Please contact us on any question, feedback, comment or complaint you might have.
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by Thelonto. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
We may modify the Terms & Conditions from time to time. Please read the terms and check back often. If you do not agree to any change to the terms, then you should stop using the site. Any changes made after you have placed an order will not affect that order, unless we are obliged to make the change by law.
Please note that this site is provided solely for your personal use. You are not allowed to use this site for any commercial purpose.
You will be personally responsible for your use of this site and for all your activities on this site. If you violate the terms, your access to this site on a temporary or permanent basis may be denied at Thelonto’s discretion.
1. Registering with our site
You are required to sign up in order to make the most of the services and features available in our site. Upon registration, you will be asked to provide your current, accurate, full personal information. The account password you provide should be unique and kept secure, and you must notify Thelonto immediately of any breach of security or unauthorized use of your account.
Through your user account you can:
– refer to all your past orders
– automatically have your shipping details filled out each time you make an order
– add products to your Wishlist to run back to whenever you feel like it
On the top right corner on every page throughout the site you can find the “Log In/ Register” link (if you’re browsing through a mobile phone or tablet you will find the link at the sorting menu that opens when you hit the “hamburger” button located at the same spot). When you open the “Log In/ Register” page, you are prompt to fill in your contact e-mail and a password of at least 7 characters and/or numbers to register (2). Hit the “Register” button and your account will be created immediately.
Through your account page you can access:
– the control panel, where you can add or manage your shipping and billing addresses
– your profile, where you can edit your username and password
– your orders, both past and ongoing
– your Wishlist, which contains all products you have favorited
– your cart
2. Getting ready for your purchase
To make purchases on this Site, you will be required to provide your personal details, such as your real name, phone number, e-mail address and other requested information, according to the form provided on our Site, as well as payment details. By submitting an order to us, you represent and warrant that the provided payment details are both valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order, you confirm that you are the person referred to in the Billing details.
If you are under 18 years of age, please do not register with this Site. Under no circumstances, Thelonto will not accept orders from those under 18.
You are eligible to use this Site if you:
– have agreed to the Terms & Conditions of the Site.
– have been issued a valid credit/debit card by a bank acceptable to Thelonto.
– have authorized Thelonto to process a charge or charges on their credit/debit card in the amount of the total purchase price for the ordered products.
3. Orders
All orders are subject to acceptance and availability, which means that items in your shopping cart are not reserved and are available to other customers until the completion of your purchase.
You can complete your order in your Basket page. You can there make any changes you wish, such us removing any of the products or manipulating the quantity with the arrow buttons. Changes take effect after you press the Refresh button. To calculate the final amount of your order, select the delivery method of your preference and add any active discount coupons you might have acquired. When you are confident with your choices, the specifications and the quantities of the products added to the basket, you can “Proceed to payment”. At the next step, it is necessary to fill out your Billing address and the Shipping address, only if different. This step is mandatory even if you choose to pick up your order from our store.
You can choose between the following delivery options:
– Thelonto store pick-up at 26, Potie St., 73132, Chania, Mon-Wed- Sat 11:00-16:00, Tu- Thu- Fr 11:00-20:00.
– Courier service with an extra 5,00 € charge and estimated delivery between 1 to 3 business days.
– Free delivery, available on orders over 150 € and estimated delivery between 1 to 3 business days.
Payment methods as follows:
– Payment at the store, only available on Thelonto store pick-ups. Your order will be reserved for you at the store for a period of 5 days, otherwise it gets cancelled.
– PayPal.
– Cash On Delivery with an extra charge of 3,00 €.
Upon completion of your order you will receive a confirmatory e-mail containing all the information regarding your order.
We reserve the right to cancel your order if one of the following occurs:
– Your payment is not authorized.
– There is no delivery service available in your location.
– You don’t agree to the Terms & Conditions of our site.
– One or more of the ordered items was listed at an incorrect price due to a typographical error.
If you wish to cancel your order, please inform us via e-mail on info@thelonto.com within 1 hour from the completion of your order or call on +30 28210 54602. You will be notified on when you will be reimbursed if you have already made the payment.
If you choose the Thelonto store pick-up, you are obligated to collect your order within 5 days of the placing. If you fail to do so more than 2 times, we have the right to refuse to accept any orders from you in the future. This also applies to Cash On Delivery orders, if you refuse to accept your order more than twice.
4. Payments policy
Thelonto is headquartered in Chania, Greece and all our transactions are in Euros (€). You will be billed in Euros. If you are a customer whose credit/debit/prepaid card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Please note, that if you purchase from a country which has other currency than Euros, then currency fluctuations and credit card charges may make a difference to the amount billed on your credit/debit card.
*www.thelonto.com reserves the right to adjust prices without further notice.
**All prices are 24% VAT inclusive.
5. Insurance & delivery
Thelonto insures each purchased product during the time it is in transit until it is delivered to the shipping destination. In case the delivery falls through due to the courier’s fault, we arrange a new delivery within 3 business days with no extra charge whatsoever.
All Thelonto products are provided to you in a special packaging that ensures that they will get to you absolutely secured and at excellent condition. If you have detected that your package is tainted or tampered with, Thelonto does not assume responsibility. Please contact us to arrange a replacement for your order.
Thelonto is not to be held liable or responsible for any failure to deliver your order caused by events outside our reasonable control (Force Majeure Event).
Deliveries will be made by the carrier to the address indicated in your order. It is your responsibility to ensure that the delivery address you provide us is correct and accurate.
If your order is returned to Thelonto because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
6. Unjustifiable Withdrawals/ Returns policy/ Repairs
Unjustifiable Withdrawals
You have the right to withdraw from the purchase contract, without having to announce the reason why you want to return the products, within fourteen (14) calendar days after the products have been delivered to you. This suggests that you will have to make your decision clear to Thelonto before the end of the 14th day as stated above. For you to actually withdraw from the purchase contract, the following requirements should be met: the product should be in its original, perfect condition, never used in any way, should come in its original packaging with no apparent damages or tears including all of its original components. Your package must be accompanied by the original receipt or invoice of purchase.
You will be reimbursed with the full amount of your order including the delivery expenses, given that you had chosen the least expensive method of delivery available in our Site. Any additional charges, such as Cash On Delivery charge, are not refundable. The money will be refunded in the same way as it was received buy us in the initial payment within 14 days from the day we received your return. If you choose to receive your refund in another way of that of the original charge, you will be responsible for any extra fees that may arise by that choice.
The delivery expenses for your return is your responsibility and you are free to choose whichever delivery method is available to you. Alternatively, you can deliver the package yourself at our store at 26 Potie St, Chania, to avoid the delivery altogether.
*www.thelonto.com reserves the right to dismiss the withdrawal if one or more of the above requirements are not met.
Exchanges/ Returns
You can return any item within 30 days of receiving your original order. For us to accept the return, the product must be in its original condition (not worn), accompanied by the original invoice, receipt of purchase or the gift receipt and in its original packaging. Also, your original order came with a returns note (which you can also find here) that you have to fill out and send us back with the item you want to return. All returns must be addressed to:
Concerning the returns delivery charges, you can refer to the following situations:
– Exchange (you eventually changed your mind)
In this case, after we receive back the product you bought in the first place in its original condition, you will be getting a discount coupon to use in your next order equal to the price of the item you returned. Any delivery charges that arise during this whole process is your responsibility.
– Wrong product
In this case, after we get back the product you mistakenly received in its original condition, we’ll send out the right one within 3 business days from the delivery. You will be reimbursed for the delivery charge (up to 5,00 euros) of the return in one of the following ways:
- A discount coupon for our site.
- A deposit on an account you noted in the returns note.
– Defective product
If you discover there is a flaw in your Thelonto piece of jewelry within 30 days from delivery, we will replace or repair it with no extra charge (unless this is impossible or requires unjustified expenses on our behalf). You need to fill out the returns note you will find in the package and send it along with the piece of jewelry at Thelonto, 26, Potie St.,73132, Chania, Greece. We will send out a replacement within 3 working days from the delivery. If the specific product is out of stock, you will be getting an e-mail informing you about the date of the delivery (maximum period of 10 business days).
You will be reimbursed for the delivery charge (up to 5,00 euros) of the return in one of the following ways:
- A discount coupon for our site.
- A deposit on an account you noted in the returns note.
*Note that none of the delivery charges apply if you come down in our store and return your order yourself!
Thelonto handcrafted jewelry can be repaired. You can contact us and get en estimate on the cost of the repair beforehand and send your beloved piece of jewelry back to our workshop (this delivery will come at your expense) at 26, Potie St., 73132, Chania, Greece, accompanied by the original receipt of purchase or gift receipt and your contact details.
Alternatively, you can bring your Thelonto piece of jewelry at our store yourself (within working hours) and you will be informed about the cost of the repair via telephone or e-mail.
7. Intellectual Property Rights
Our site’s content, such as graphics, photographs, text and logos are protected by national intellectual property and other laws and international treaty provisions including Thelonto software and all HTML and other code contained in this site by Law 2121/1993/ “Copyright, Related Rights and Cultural Matters”. Any reproduction or redistribution of any kind of the above listed content is absolutely prohibited. Thelonto does not promise that the functional aspects of the site or Thelonto’s content will be error free or that this site, Thelonto content or the server that makes it available are free of viruses or other harmful components and is not to be held accountable for any damages caused by such. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
8. Legislation/ Settlements
The Terms & Conditions together with all our policies and procedures for the purchase of products through our site will be governed and construed exclusively by the relevant Greek law (no.2251/94) concerning consumer protection which follows the EU legislation (2011/83/EU) about consumers’ rights.
Any dispute arising from or related to these terms and/or this site and/or the purchase contract performed under the terms and this site shall be subject to the exclusive jurisdiction of the courts of Athens, Greece.
Other out-of-court dispute resolution, can be addressed to:
- General Secretariat of Consumer of the Hellenic Ministry of Development (Kaniggos sq., 101 81, Athens, Greece, tel.: 1520, www.efpolis.gr)
- Prosecutor for the Consumer (144, Alexandras av., 114 71, Athens, tel.: 210 6460734, www.synigoroskatanaloti.gr)
- Commissions of amicable settlements (municipal jurisdiction)
- Alternative Dispute Resolution (https://webgate.ec.europa.eu/ord/main/?event=main.home.show)
- Certified carrier of Alternative Dispute Resolution in Greece (144, Alexandras av., 114 71, Athens, tel.: 210 6460284, info@eccgreece.gr)
Lastly, protection that derives from legislation concerning distant purchases, applies only to individuals outside of their business activities (if any).